Refund and Return Policy

Effective Date: October 25, 2024

At NovaTechNova, customer satisfaction is our top priority. We are committed to providing high-quality skincare products that meet your expectations. If for any reason you are not fully satisfied with your purchase, please review our Refund and Returns Policy for more details on how we can assist you.

1. Eligibility for Refunds and Returns

We offer refunds and returns on eligible products within 30 days of purchase under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required to process any return or refund request.
• Any promotional or free items must also be returned in original condition.

2. Non-Refundable Items

Certain products are non-refundable, including but not limited to:

• Skincare items that have been opened or used.
• Gift cards or promotional codes.
• Items marked as final sale.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact our customer support team at into@novatechnova.com within 30 days of your purchase.
2. Provide your order number, details of the product, and the reason for your return or refund request.
3. Our team will review your request and, if approved, provide you with return instructions.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to the original method of payment. Please note that shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

5. Exchange Policy

If you received a damaged or defective item, we are happy to offer an exchange. Please contact us within 30 days to arrange for a replacement product at no additional cost. All exchanges are subject to product availability.

6. Shipping Costs for Returns

Customers are responsible for covering the shipping costs for returning products unless the return is due to a mistake on our part. For international returns, additional customs fees or duties may apply, which are also the customer’s responsibility.

7. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to our support team at into@novatechnova.com. We are here to help ensure you have a smooth and satisfying experience with NovaTechNova.